I bought an item and it does not fit my size. Can I change it?
You can get the size exchanged anytime whilst sitting at home, except for Products which get soiled in first use, like masks, pressure stockings, etc. Report your concern through our Contact Us form or call us within 7 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 7 working days of date of receipt of your complaint and replace with the right size.
How do I cancel my order?
Once you have received an email confirming your Order, you can still cancel your Order, provided your product has not been shipped. In case you have received an email from us saying that the Product has been shipped, then contact Support for further assistance.
How long will it take to cancel my order?
We take 1-2 business days to cancel your Order and initiate a refund. You will be intimated once cancellation is complete.
How do I return or replace a product?
Once a request for Return or Replacement is received by us, we will take 1-2 business days to process your Request. If a Return is found to be on valid grounds, a Refund or a Replacement will be initiated, depending upon the requirement intimated by you. Returns will not be valid if
We’ll arrange for pickup of your package within 7 working days of receipt of your request through one of our courier partners.
What are the Terms and Conditions for return/replacement?
Our 7 days return and exchange policy ensures that you have a hassle-free shopping experience with medsamaan.com. Our service guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. Following are the terms and conditions for return/replacement.
What do I do if I receive a faulty or defective product with a manufacturing defect?
If you receive a faulty or defective product, we request you to Contact Us within 7 days of receipt of your order. If upon receipt of the order you notice that your product(s) has a, you are required to kindly attach a photo of the product’s label and send it to our email id: email@example.com forthwith and within no later than 3 hours from the receipt of the order. Once we receive the email, an investigation may be initiated at our end. We’ll arrange reverse pickup for the product within 7 working days of receipt of your complaint and inspect the product. If the product is found to be faulty, we’ll exchange it for you/refund the entire amount, as per your request. We will make arrangements to dispatch a new product subject to the availability of the stock. If the stock is not available then a coupon or credit note will be issued which you can redeem in your next purchase.
What do I do if the product received is physically damaged?
If you receive a physically damaged product, we request you to report your concern through our Contact Us form or call us within 7 days of receipt of your order. Do not accept your order if you receive a tampered consignment as evident from the packaging. If received, after opening the consignment you find that the product(s) is damaged then immediately (within no later than 2 hours from the receipt of the order) click the photo of the damaged product(s) as well as the product label(s) and send it to our email id: firstname.lastname@example.org along with the order number and the invoice number. Once we receive the email, an investigation may be initiated at our end. After the investigation, if the issue raised is found to be valid, we will make arrangements to dispatch a new product subject to the availability of the stock. If the stock is not available, then a coupon or credit note will be issued which you can redeem in your next purchase. Please note that you are not required to pay for any additional shipping fees in such a case of reshipment.
What do I do if product received is different from the description on MedSamaaan?
If you receive a product that is different from the description on medsamaan.com, we request you to report your concern through our Contact Us form or call us within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 7 working days of receipt of your complaint. You can choose to have refund/replacement of the product.
I am not satisfied with the quality of product I received. What should I do?
Don’t worry! If you are not satisfied with the quality of your product, we request you to report your concern through our Contact Us form or call us within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint, check for the product quality and if approved, we’ll initiate refund/replacement of the product as per your request. However, the decision of the Company in determining the Quality shall be final.
When will I get my refund?
If you want refund in your bank account it will take 7-10 working days and if you want store credits, it will be initiated in 24-48 hours.
What if I choose to have replacement and the product is sold out on MedSamaaan?
Replacements are made on the basis of availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation.
Is there any item not eligible for return/replacement?
All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
Why have I not received my product yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.
Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order
How do I track the status of my order(s)?
Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order.
What is the difference between shipping and delivery?
Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.
Do I have to pay any shipping or delivery charges?
Shipping/Delivery charges are particular to a product and are visible on the product page
What should I do if I find my package opened or tampered with upon delivery?
Please don't accept an open or tampered package. Report this concern by contacting us through phone or mail within the 10 days period. We will look at it immediately and get back to you.
Which courier company do you use for delivery?
We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.
I want to ship something abroad. Can I do that?
We don't deliver products internationally right now.
Do I need to pay the courier company to send my product back? Will I get the money back?
If we arrange the pick-up of your product, you don't need to pay anything.In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the full courier amount in Store Credits up to Rs. 400.
Is it safe to save card details on MedSamaaan?
Your card details are 100% safe with us. The card details are saved only after successful completion of your order.
What information does MedSamaaan store when I save my card?
We store only the card number, the cardholder name and the card expiry date. We do not store the CVV number or the 3D secure password. Even for a saved card, you need to enter your CVV number for every transaction, thereby keeping the control with you.
What is the advantage of saving my card on MedSamaaan ?
Shopping is faster as it saves you the hassle of entering your card details every time you buy at medsamaan.com Saved card details can be used to make payments during the checkout process.
How many cards can I save on MedSamaaan ?
As many as you like.
Is there a pre-requisite for saving a card and using it?
If you are a registered user at MedSamaaan and are logged in during the transaction, you will be able to save the card if you choose the credit card or debit card option. In case you want to use a saved card, the Saved Card checkbox is just below the place where you enter your card details. You should be logged in to use a saved card for your transaction.
What kind of cards I can save on MedSamaaan ?
You can save any Master/Visa credit medsamaan.com and any Master/Visa/Maestro debit card. The card should have been issued in India.
My transaction failed but the money was deducted from my account. What do I do?
Please Contact us with your transaction details and we will look into it immediately.
How does the refund process work and what is the time limit?
In case of failed transactions, MedSamaan's ensures that you get the amount to be refunded within 7-15 days of cancelling the order, depending upon the bank.
Can I buy more than one product in one go?
Yes, you can. As you click the Buy button on a product page, it gets added to your shopping cart. You can add as many products as you want and then pay for the entire order in one go!
Do your products come with guarantee/warranty details?
medsamaan.com guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on medsamaan.com are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicable. Please read the product page carefully for more details.
I haven't received any SMS/e-mail confirmation about the order I just placed on MedSamaaan. What should I do?
Please Contact Us with your transaction details and we will look into it immediately and get back to you with the confirmation.
I have added a few products to my cart but I won't be buying them now. Can you save my list?
Yes, absolutely. We will keep your cart saved with us. The selected items will not be removed unless you remove those. However, since our inventory sells out fast, it is advised that you complete your purchase as soon as you can.
I am interested in a product that is sold out. How can I buy it?
Don't be disheartened if a product you like is not available currently. Click the Notify Me button/link on the product page. We will let you know the moment your selected product is back in stock.
I don't know how to buy online. What should I do?
Don't worry if you have never bought online. Here are the steps to buy products and deals on medsamaan.com .
How do I know my purchase is complete?
You will see a confirmation message on the screen along with your order number. If you have bought deals, you will also receive your MedSamaaan voucher over email and SMS to confirm your purchase.
I did not get an invoice with my product bought from MedSamaaan. What should I do?
All MedSamaaan products are delivered along with an invoice. In case an invoice is not given to you along with your delivered product, please Contact Us with your transaction details and we will look into it immediately.
When will I get my refunds?
Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).
What about my refunds after cancellation?
Don’t worry as your payment is protected. We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from. Refunds can also be made in Store credits which you can use to purchase any other product from medsamaan.com or an NEFT transfer to your bank account
How will I get a refund for the product I cancelled or returned?
For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund. For both cancelled orders and returned products, you will either receive a cheque from us or the refund amount will be credited back into the same account (online banking, credit card, debit card) that you used to make the purchase. You may also opt for Store credits if interested.
What are the details required for a NEFT refund?
Once you agree for NEFT refund, you will receive an email from medsamaan.com customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
In case payment has been made via credit card/debit card/netbanking, the amount will be refunded in the same account as the one from which payment was made.